Know Your Rights

Over Fifty Years Strong
Growing with Faulkner County
since 1965





YOUR RIGHTS



THINGS YOU SHOULD KNOW
Halter's Body Shop and insurance companies want your vehicle properly repaired and for you to be completely satisfied with your repair job.  It is important for you to be aware that you have specific rights and obligations concerning insurance  companies that you should understand.  Please review your insurance policy to understand  your rights or ask questions of the insurance company who is responsible for paying your claim.  Feel free to ask questions at anytime.

We do not work for the insurance companies; we try to work with them to ensure a quality repair or replacement of necessary parts.  You are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them. Only you, the owner, can authorize repairs on your vehicle.

If an insurance company or appraisal service writes an estimate on your vehicle, the body shop you choose to make the repairs will need to see a copy of the estimate prior to authorization of repairs.

Differences in repair estimates are common. A lower estimate may not include necessary things such as front wheel alignments, re-aiming your headlamps, etc. If you are not sure why one estimate is different from another, then please ask us.  It's your vehicle. Make sure it's repaired to your satisfaction.

The vehicle is being repaired for you, the owner.  You will be required to pay for the repairs upon completion.  Please do not assume that the insurance company involved will send a check directly to the repair shop for the repairs done on your vehicle.  Most of the time checks are sent directly to the customer. To avoid delays, it will be up to you to secure payment from your insurance company or the party involved along with any necessary endorsements from lien holders.

Upon completion of repairs, the vehicle will not be released without full payment unless other arrangements have been made.  We accept insurance, certified or personal checks, credit cards, and cash. We do not accept third party checks.

PHONE:   501-329-2741
FAX:         501-329-8406

LOCATION:  702 Museum Rd
  Conway, AR 72032

 HOURS OF OPERATION:
Monday - Friday  8am - 5pm
(closed for lunch 12:00-1:00)

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